Frequently Asked Questions
Find answers to common questions about our removal services, pricing, and processes. If you can't find what you're looking for, our team is here to help.
Quotes and Pricing
Our comprehensive quote includes:
- Driver assistance with loading/unloading to specified floor
- Complete customs clearance service
- Ferry crossings and transport
- All applicable VAT charges
Packing services are available as an additional service. We offer flexible options from packing individual items to full house packing. To provide an accurate quote for packing services, we require:
- Detailed inventory list
- Photos of items requiring packing
- Videos of larger items or collections
Our payment structure is designed to be clear and convenient:
- First installment: Due 7 days before collection date
- Second installment: Due upon delivery at the destination
- Multiple payment methods accepted
Moving Process
Our standard service includes one driver who assists with loading and unloading. You have two options:
- Arrange someone to help our driver (customer responsibility)
- Book additional professional help for an extra charge
Yes, we offer flexible scheduling to accommodate your needs:
- Last-minute moves available
- Flexible collection dates
- Weekend and holiday service available
Securing your booking is simple:
- Pay a £50/€50 fully refundable deposit
- Sign the moving contract
- We begin preparing customs documentation
- Deposit is fully refundable for any cancellation reason
Customs and Documentation
Yes, we provide comprehensive customs support:
- Complete document preparation assistance
- Detailed checklist of required documents
- Expert guidance throughout the process
- Post-Brexit requirements handled
Still Have Questions?
Can't find the answer you're looking for? Our team is here to help with any questions about our removal services.